SIMPLIFIK AD HOC

SHOP NOW

Privacy Policy

Last Updated: November 11, 2026

1. Introduction

Welcome to the privacy policy of SIMPLIFIK AD HOC, S.A. DE C.V. (“we”, “us”, “our”), the operator of the official e-commerce website www.simplifikadhoc.com. As an indoor fragrance brand born from a love for quiet, intentional home moments, our mission is to fill your living spaces with scents that feel both familiar and thoughtfully unexpected, turning every ordinary moment at home into a warm, comforting little ritual. This Privacy Policy is designed to clearly explain how we collect, use, store, protect, and process your personal information when you access, browse, and make purchases on our website, as well as your rights related to your personal data. We take the privacy of all our customers and website visitors extremely seriously, and we are committed to complying with all applicable data protection regulations in Mexico and relevant international standards to ensure your personal information is handled with full transparency and security.

By accessing and using our website, creating a customer account, placing an order, or subscribing to our marketing communications, you acknowledge that you have read, understood, and agree to all the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or sharing your personal information with us.

2. Information We Collect From You

We only collect information that is necessary to provide you with a seamless, secure, and personalized shopping experience for our full home fragrance collection, which includes over 230 total products developed through our more than 6 years of industry experience. The categories of information we may collect are as follows:

2.1 Information You Provide Directly to Us

This refers to all data you voluntarily submit when interacting with our website:

  • ‌Account Registration Data‌: When you create a user account on our site, we collect your full name, email address, physical delivery address, phone number, and a secure password of your choosing. This data helps you save your order history, track shipments, and speed up future checkout processes when you shop for our best-selling and new arrival fragrance products.
  • ‌Order and Transaction Data‌: When you place a purchase order for our indoor fragrance items, we collect your billing address, payment method details (including payment card number, expiration date, and security code, processed through PCI DSS compliant payment processors), and specific order preferences such as custom fragrance notes or gift wrapping requests.
  • ‌Communication Data‌: If you reach out to us via our contact email [email protected], fill out a customer support form on our website, or send us messages through social media channels, we collect the content of your messages, your contact details, and any additional information you choose to share to help us resolve your inquiries, address order issues, or provide product recommendations.
  • ‌Marketing Preference Data‌: When you subscribe to our newsletter to receive updates on new arrival products, exclusive promotions, and limited-time home fragrance collections, we collect your email address and your stated preferences for the type of content you wish to receive.
  • ‌Survey and Feedback Data‌: If you participate in our customer satisfaction surveys, leave product reviews for our scented candles or other fragrance items, or provide feedback on your shopping experience, we collect your submitted opinions, ratings, and any personal details you choose to include in these submissions.

2.2 Information We Collect Automatically

When you browse our website, we automatically gather certain technical data to optimize our site performance and improve your user experience:

  • ‌Device and Log Data‌: We collect information about the type of device you use to access our website, your device operating system, browser type and version, unique device identifiers, internet protocol (IP) address, time zone setting, and the dates and times of your access to our site. We also log details of your page interactions, including pages viewed, search queries entered on our store, product clicks, and scroll behavior.
  • ‌Cookies and Similar Tracking Technologies‌: We use cookies, web beacons, and other tracking tools to store small pieces of data on your device. These technologies help us remember your login credentials, save your shopping cart contents as you navigate between pages, analyze website traffic patterns, and deliver personalized product recommendations aligned with your interest in home fragrance items. You can adjust your browser settings to refuse cookies, though this may limit some functional features of our website.

2.3 Information We Obtain From Third Parties

In some cases, we may receive additional information about you from trusted third parties to supplement the data you provide directly:

  • ‌Payment Processors‌: Our authorized payment service providers share limited transaction confirmation data with us to verify the successful completion of your order, without storing full sensitive payment details on our own servers.
  • ‌Shipping Partners‌: Our courier and logistics service providers share delivery status information with us, including shipment tracking updates, proof of delivery, and delivery attempt notifications, so we can keep you informed about the status of your fragrance order.
  • ‌Social Media Platforms‌: If you choose to connect your account on our website to third-party social media services, we may receive basic public profile information from those platforms in line with your privacy settings on those services.

3. How We Use Your Personal Information

We process your personal information exclusively for lawful, legitimate purposes related to operating our e-commerce store and delivering high-quality home fragrance products and services to you. The specific use cases include:

  1. ‌Order Fulfillment and Delivery‌: We use your contact, billing, and delivery address information to process your purchase orders, complete payment transactions, arrange shipping of your ordered home fragrance products, and send you order confirmation and shipment tracking notifications. This ensures that the scents you choose to turn your ordinary home evenings into warm peaceful little rituals reach you safely and on time.
  2. ‌Website Functionality and User Experience Optimization‌: We use automatically collected technical data and browsing behavior information to troubleshoot technical issues on [www.simplifikadhoc.com], test new site features, optimize page loading speeds, and customize the content displayed on our site to match your browsing habits, making it easier for you to discover new arrival fragrances and best-selling items that align with your taste.
  3. ‌Customer Support and Service‌: We use your submitted contact information and communication content to respond to your questions about our products, resolve post-sales issues such as damaged goods or wrong item deliveries, process return and refund requests, and provide timely assistance whenever you need help with your shopping experience on our platform.
  4. ‌Personalized Marketing (With Your Explicit Consent)‌: If you have opted in to receive our marketing communications, we use your email address and product preference data to send you newsletters, exclusive discount offers, notifications of new product launches, and information about limited-time promotions for our full home fragrance collection. You can unsubscribe from these marketing emails at any time by clicking the “unsubscribe” link included at the bottom of every marketing message, or by sending an unsubscribe request to our contact email [email protected].
  5. ‌Security and Fraud Prevention‌: We use your account data, IP address information, and transaction details to verify user identity, monitor for unauthorized access to user accounts, detect and prevent fraudulent transaction activities, and protect the security of our website, our customers, and our business operations.
  6. ‌Legal Compliance and Rights Protection‌: We process your personal information when required to do so by applicable laws, regulations, valid court orders, or official government requests. We may also retain and use your information to establish, exercise, or defend our legal rights in the event of disputes related to our website, transactions, or services.
  7. ‌Product and Service Improvement‌: We analyze aggregated, anonymized customer behavior data, product feedback, and review content to understand market demand, optimize our existing home fragrance product lines, develop new scent formulas, and enhance our overall service quality to better meet the expectations of our community of customers who love quiet intentional home moments.

4. Sharing Your Personal Information

We will never sell, rent, or lease your personal information to unaffiliated third parties for their own marketing purposes without your explicit prior consent. We may share your information only with the following categories of trusted third parties, strictly for the purposes outlined in this Privacy Policy:

  • ‌Authorized Service Providers‌: We share necessary information with third-party vendors who perform critical operational functions on our behalf, including PCI-compliant payment processors, shipping and logistics companies, cloud hosting service providers that support the operation of [www.simplifikadhoc.com], email marketing platform providers, and IT security service providers. All these third parties are bound by strict data protection agreements that require them to keep your personal information confidential, use it only for the specific tasks we authorize, and comply with all applicable data protection regulations.
  • ‌Legal and Regulatory Authorities‌: We may disclose your personal information to government agencies, law enforcement bodies, or judicial institutions if we are legally obligated to do so, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect the safety of our users or the public, or defend our legal rights and property.
  • ‌Business Transfer Scenarios‌: In the event of a merger, acquisition, reorganization, or full or partial sale of our business assets, your personal information may be transferred to the relevant successor entity. We will notify you via prominent notice on our website before your personal information is transferred to the new entity and becomes subject to a different privacy policy.
  • ‌With Your Explicit Consent‌: In any scenario not covered by the above clauses, we will seek your explicit opt-in consent before sharing your personal information with any third party, and you retain the right to withdraw this consent at any time.

5. Data Retention

We will only retain your personal information for as long as it is necessary to fulfill the specific purposes for which the information was originally collected, as permitted by applicable Mexican data protection laws. Specifically:

  • We retain order transaction data for a minimum of 10 years in compliance with Mexican tax and commercial regulatory requirements, to support accounting, tax declaration, and post-sales aftercare services.
  • If you maintain an active user account on our website, we will retain all your account-related data (including saved addresses, order history, and preference settings) for as long as your account remains active, or as required by applicable laws. If you request to delete your user account, we will erase your personal account data within 30 business days, except for information we are legally required to retain for regulatory compliance purposes.
  • For marketing communication data (such as your email address subscribed to our newsletter), we will retain this data until you choose to unsubscribe from our marketing communications, or you submit a request for us to delete this contact information.
  • We may retain anonymized, aggregated data that can no longer be linked back to your individual identity indefinitely, for the purposes of market analysis, business trend research, and product development.

6. Data Security

We implement comprehensive industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security safeguards include:

  • End-to-end 256-bit SSL encryption for all data transmitted between your browser and our [www.simplifikadhoc.com] website, ensuring that sensitive information such as payment details and personal contact data cannot be intercepted during transmission.
  • Role-based access control for all our internal employees, where only a very limited number of authorized personnel have access to your personal information, and they are required to sign strict confidentiality agreements to protect customer data.
  • Regular security audits, vulnerability scanning, and system updates for our website and cloud hosting infrastructure, to proactively identify and address potential security risks.
  • Regular staff training on data protection best practices, to ensure all our team members understand their responsibilities for safeguarding customer personal information.

While we make every effort to protect your personal data, no data transmission or storage system can be guaranteed to be 100% secure. In the event of any security breach that poses a high risk to your rights and freedoms, we will notify you and the relevant regulatory authority in compliance with applicable legal requirements, without undue delay.

7. Your Rights Over Your Personal Information

Under the Mexican Federal Law for the Protection of Personal Data Held by Private Parties, and other applicable data protection regulations, you hold the following full rights related to your personal information:

  1. ‌Right of Access‌: You have the right to request a copy of all the personal information we hold about you, free of charge for one request per calendar year.
  2. ‌Right to Rectification‌: If you find that any of your personal information stored in our systems is inaccurate, incomplete, or outdated, you have the right to request that we correct or update that information promptly.
  3. ‌Right to Erasure (Right to be Forgotten)‌: You have the right to request that we delete your personal information from our systems, under circumstances including when the information is no longer necessary for the purposes we originally collected it for, you withdraw your consent for processing, or the processing of your data violates applicable laws. We will honor your erasure request, subject to the legal data retention requirements we are obligated to comply with.
  4. ‌Right to Restriction of Processing‌: You have the right to request that we temporarily suspend the processing of your personal information, for example while we verify the accuracy of your data or resolve a dispute related to your data usage.
  5. ‌Right to Data Portability‌: You have the right to request that we provide your personal information that you have submitted to us, in a structured, commonly used, machine-readable format, so that you can transfer this data to another service provider.
  6. ‌Right to Object‌: You have the right to object to the processing of your personal information for direct marketing purposes at any time, free of charge. You may also object to the processing of your data when our processing is based on our legitimate business interests, and we will cease such processing unless we demonstrate compelling legitimate grounds that override your rights.
  7. ‌Right to Withdraw Consent‌: At any time, you can withdraw any previously given consent for us to process your personal information. The withdrawal of consent will not affect the lawfulness of any processing activities we have carried out before your withdrawal request.

To exercise any of the above rights, you can submit your request in writing to us via our contact email [email protected], or send your request by physical mail to our address at Leonardo Da Vinci 218, Apart. 103, Nonoalco, Benito Juárez, Ciudad de México, C.P. 03700, México. We will respond to your request within a maximum of 15 business days, after we verify your identity to ensure that the person making the request is the legitimate data subject. If your request is complex, we may extend the response period for an additional 15 days, and we will notify you of this extension within the first 15 days.

8. Children’s Privacy

Our e-commerce website and home fragrance products are not intended for use by individuals under the age of 18. We do not knowingly collect any personal information from children under 18 years of age. If we become aware that we have inadvertently collected personal data from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information completely from our servers. If you are a parent or guardian and you believe that your child has shared personal information with us, please contact us immediately at [email protected] so we can resolve this issue promptly.

9. Third-Party Links

Our website may contain hyperlinks to third-party websites, such as payment partner portals, social media platforms, or related content recommendation sites. When you click on these links and navigate away from [www.simplifikadhoc.com], please note that this Privacy Policy no longer applies to those external third-party sites. We do not have control over the data collection practices, privacy policies, or content of those third-party websites, and we cannot be responsible for the privacy protection of your information on those platforms. We strongly recommend that you review the privacy policy of every website you visit after leaving our official site.

10. Changes to This Privacy Policy

We reserve the right to update and modify this Privacy Policy from time to time, to reflect changes in our business operations, new legal regulatory requirements, or new features launched on our e-commerce store. When we make significant changes to this policy, we will update the “Last Updated” date at the top of this page, and post a prominent notification on the homepage of [www.simplifikadhoc.com] to inform you of the revisions. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website after the effective date of the revised Privacy Policy will be deemed as your acceptance of the updated terms.

11. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, or our personal information processing practices, you can contact our data protection team through the following channels:

  • Company Name: SIMPLIFIK AD HOC, S.A. DE C.V.
  • Official Website: www.simplifikadhoc.com
  • Contact Email: [email protected]
  • Physical Address: Leonardo Da Vinci 218, Apart. 103, Nonoalco, Benito Juárez, Ciudad de México, C.P. 03700, México
  • Contact Phone: +52 55 5563 0071

We are committed to responding to all your privacy-related inquiries and resolving any concerns you may have regarding your personal data within the shortest possible time frame.