Last Updated: November 11, 2026

1. Introduction and Acceptance of Terms

Welcome to the official e-commerce platform operated by SIMPLIFIK AD HOC, S.A. DE C.V. (“we”, “us”, “our”), hosted at the website www.simplifikadhoc.com. Our brand is born from a love for quiet, intentional home moments, created specifically to fill residential spaces with scents that feel both familiar and thoughtfully unexpected. With over 6 years of dedicated industry experience and a catalog of more than 230 total indoor fragrance products, we design every item in our collection to help you turn quiet ordinary evenings into warm, peaceful little rituals you will love, and bring soft, calm fragrance to every corner of your living space.

These Terms of Service (collectively referred to as the “Terms”) constitute a legally binding agreement between you, the user or purchaser of services on our platform, and SIMPLIFIK AD HOC, S.A. DE C.V. By accessing, browsing, registering an account, submitting an order, or using any features and services provided on our website, you irrevocably acknowledge that you have read, understood, and agreed to abide by every clause outlined in these Terms, alongside our independent Privacy Policy, Shipping Policy, and Refund and Returns Policy that are published on our official site. If you do not agree to any provision in these Terms, you are not permitted to access or use our website, our services, or purchase any of our home fragrance products. All references to “services” in these Terms include all website functionalities, product listings, order processing, customer support, and any other digital or offline offerings provided by us in connection with the operation of [www.simplifikadhoc.com].

2. Eligibility to Use Our Platform

To create an account, submit purchase orders, and use all full features of our e-commerce website, you must meet the following eligibility requirements:

1. You must be at least 18 years of age, or have reached the legal age of majority in the jurisdiction where you reside. If you are under 18 years old, you may only browse our website and view product content under the supervision of a parent or legal guardian, and you are not permitted to submit paid purchase orders on our platform.
2. You must have the full legal authority to enter into a binding contract under the laws of your country or region of residence.
3. Any account you create on our website must be registered under your own valid, real identity. You are prohibited from registering accounts using false information, or creating multiple duplicate accounts for improper purposes including but not limited to maliciously claiming promotional offers, abusing return policies, or conducting disruptive activities on our platform.
4. You confirm that you are not located in any region that is subject to official trade sanctions, embargoes, or restricted jurisdiction status under Mexican federal laws or applicable international trade regulations, and you will not use our platform for any activities that violate local, national, or international laws.

We reserve the full right to reject account registration, suspend active accounts, or cancel submitted orders at our sole discretion if we have reasonable grounds to believe that you do not meet the above eligibility requirements, or your use of our platform violates any applicable laws or these Terms.

3. Account Registration and Security Obligations

When you complete the account registration process on [www.simplifikadhoc.com], you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, active contact phone number, and correct delivery address details. You are fully responsible for updating your account settings in a timely manner if any of your personal information changes in the future, to ensure we can contact you and process your orders smoothly without disruption.

You are also solely responsible for maintaining the security and confidentiality of your account login credentials, including your custom account password. You agree not to share your account login details with any third party, and you will take all reasonable measures to prevent unauthorized access to your account. You must notify us immediately via our official contact email [email protected] if you discover any unauthorized use of your account, or any other security breach related to your account settings. We will not be held liable for any loss or damage arising from unauthorized account activities that occur as a result of your failure to protect your login credentials, and you will be fully liable for all transactions submitted under your account, whether you authorized the transactions or not at the time they are placed.

4. Product Information, Pricing, and Order Submission

All product listings displayed on our website are part of our full home fragrance collection, designed to deliver soft, long-lasting scents that turn every ordinary moment at home into a warm, comforting little ritual. We make every reasonable effort to ensure that all product descriptions, images, scent note introductions, and product specifications on our website are as accurate and up-to-date as possible. However, we cannot guarantee that the color displays on your device will perfectly match the actual visual appearance of the physical product you receive, as device screen calibration settings vary widely across different user hardware. Minor variations in scent perception that differ slightly from your personal expectations, due to individual olfactory differences, do not qualify as valid product quality defects.

All product prices displayed on our website are denominated in Mexican Peso (MXN) by default, unless explicitly marked otherwise for international shipping regions. All listed prices do not include applicable local sales taxes, value-added taxes, or shipping and handling fees, which will be separately calculated and displayed to you on the checkout page before you confirm and submit your order. We reserve the right to adjust product pricing, run promotional activities, or discontinue any product line at any time at our sole discretion, without prior notice to users. The price applied to your order will always be the exact amount displayed at the moment you complete the order submission process.

After you fill in all required order information and successfully complete payment for your selected items, we will send a formal order confirmation email to the email address linked to your account. Please note that this order confirmation email only serves to notify you that we have received your order request, and does not constitute our formal acceptance of your purchase contract. We retain the full right to reject your submitted order for any reason, including but not limited to scenarios where the listed product price contains an obvious human or technical error, the product you ordered is marked as out of stock after you submit your order, or our system flags your order as a high-risk fraudulent transaction. If we decide to cancel your submitted order after you have completed payment, we will issue a full refund to your original payment method within 5 business days, and notify you of the cancellation reason via email.

5. Payment Terms

All payments for orders placed on our website must be processed through the authorized, PCI DSS-compliant payment channels that are explicitly listed on our checkout page. We currently support payment methods including major credit cards, debit cards, authorized local e-wallets, and bank transfer options for domestic Mexican users. You confirm that you hold the full legal right to use the selected payment method to complete your transaction, and all payment information you submit during the checkout process is accurate and valid.

All successful transactions are processed through our licensed third-party payment service providers, and we do not store full sensitive payment card information on our own web servers, to ensure maximum payment security for all users. In the event of a payment dispute or unauthorized charge related to your order, you agree to notify both our customer support team and your payment card issuing bank immediately. We will cooperate fully with relevant parties to conduct a full verification of the transaction records, and resolve the dispute in compliance with applicable Mexican financial regulatory requirements.

6. User Conduct and Prohibited Activities

When you access and use our website and related services, you agree that you will not engage in any of the following prohibited activities:

1. Any activities that violate applicable local, national, or international laws, regulations, or court orders, including but not limited to purchasing our products for illegal resale in jurisdictions where the sale of our home fragrance products is not authorized.
2. Unauthorized access to our website server system, attempting to hack, steal non-public data, inject malicious code, launch distributed denial of service attacks, or conduct any other technical activities that damage the normal operation of [www.simplifikadhoc.com].
3. Copying, reproducing, distributing, publicly displaying, or commercially using any content on our website including product images, scent formulation descriptions, brand design assets, text copy from our product pages, without our explicit prior written authorization. All intellectual property rights for all content published on our official website are the exclusive property of SIMPLIFIK AD HOC, S.A. DE C.V.
4. Abusing our customer support system, repeatedly submitting invalid service requests, filing false fraud or damage claims against our orders, or manipulating our return and refund policy to submit unauthorized “refund only” requests that violate the rules laid out in our public Refund and Returns Policy.
5. Creating automated scripts, crawlers, or any non-human tools to scrape bulk product data, generate fake accounts, or submit a large volume of malicious orders to disrupt our normal business operations.
6. Harassing, threatening, or abusing our customer service team members, or posting false, defamatory, misleading public content that harms the brand reputation of SIMPLIFIK AD HOC, S.A. DE C.V.

If we determine that you have engaged in any of the above prohibited activities, we reserve the right to immediately suspend or permanently terminate your user account, cancel all unfulfilled orders under your name, and refuse to provide any future services to you. We also retain the right to pursue legal remedies against you for any losses, damages, or operational disruptions caused by your violation of these Terms.

7. Intellectual Property Rights

All content published on [www.simplifikadhoc.com], including but not limited to brand logos, original graphic designs, product packaging artwork, text descriptions, scent formula technical documentation, website interface layout, video content, and all written materials featured on our NEW ARRIVALS and BEST SELLINGS sections, are protected by Mexican and international intellectual property copyright, trademark, and trade secret laws. You are only granted a limited, non-exclusive, non-transferable personal license to access, browse, and use this content for your personal, non-commercial purpose of shopping for our home fragrance products. No right, title, or interest in any of our intellectual property assets is transferred to you as a result of your use of our website.

You may not use our registered brand name “SIMPLIFIK AD HOC”, our unique brand logos, or any of our distinctive product packaging designs for any commercial use without obtaining a separate formal written authorization agreement signed by our authorized legal representative. Any unauthorized infringement of our intellectual property rights will be pursued through all available legal channels to protect our legitimate brand interests.

8. Third-Party Links and Services

Our website may contain hyperlinks to third-party platforms, including but not limited to our partnered courier service portals, payment processor websites, official brand social media pages, or relevant lifestyle content recommendation sites that are not operated or controlled by us. We do not exercise any editorial control over the content, privacy policies, or service terms of these third-party websites, and we assume no liability for any potential loss or damage you may incur when you access and use these external third-party services via links posted on our platform. We strongly recommend that you carefully review and understand the terms of service and privacy policy of every external website you visit after leaving our official [www.simplifikadhoc.com] domain, before sharing any personal information or submitting transactions on those platforms.

9. Disclaimer of Warranties

Our website and all related services are provided to you on an “as is” and “as available” basis. We do not make any explicit or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular commercial purpose, and non-infringement of third-party rights. We do not guarantee that the operation of our website will be completely uninterrupted, 100% error-free, or fully protected from all potential technical security threats. Temporary service interruptions may occur for reasons including routine system maintenance, server hardware upgrades, network communication failures outside our control, or unplanned emergency technical repairs. We will make all reasonable efforts to minimize the duration of any service downtime, but we will not be held liable for any indirect loss incurred by you as a result of temporary website unavailability.

10. Limitation of Liability

Under no circumstances will SIMPLIFIK AD HOC, S.A. DE C.V., its directors, employees, or authorized representatives be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website services or your purchase of our home fragrance products, including but not limited to lost profits, lost business revenue, or loss of data, even if we have been advised of the possibility of such damages in advance. The aggregate maximum total liability of our company to you for any and all claims related to your use of our platform, regardless of the legal basis of the claim, is capped at the total monetary amount you actually paid to us for the specific order or service that gives rise to the relevant claim.

Some local jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so part of the above limitation clause may not fully apply to you, to the extent that it conflicts with the mandatory legal provisions in the region where you reside.

11. Modifications to Terms of Service

We reserve the full right to update, revise, or modify any provisions of these Terms of Service at any time, at our sole discretion, to reflect changes to our business operations, new website feature launches, updated legal regulatory requirements, or industry standard adjustments. When we complete significant revisions to these Terms, we will update the “Last Updated” date printed at the top of this document, and post a prominent notification banner on the homepage of [www.simplifikadhoc.com] to alert all registered users of the upcoming policy changes. The revised new version of the Terms will formally take effect 7 calendar days after the public notification is posted on our homepage. Your continued use of our website, submission of new orders, or access to any of our services after the effective date of the revised Terms will constitute your full acceptance of all the updated clauses. If you do not agree to the modified version of these Terms, you must stop using our website immediately, and you may submit a request to permanently close your registered user account.

12. Termination of Agreement

These Terms will remain in full effect for as long as you maintain an active user account on our website, or you continue to access and use our platform services. We retain the right to immediately terminate your access to our website, freeze your account, and permanently ban your future access to our services, at our sole discretion and without requiring prior notice, if we determine that you have seriously violated any provision outlined in these Terms. After the termination of your account, all clauses in these Terms that by their nature should survive termination will remain in full legal effect, including but not limited to intellectual property protection clauses, liability limitation clauses, and legal jurisdiction clauses.

13. Governing Law and Dispute Resolution

These Terms of Service shall be governed, interpreted, and enforced in full accordance with the laws of the United Mexican States, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or related to these Terms, your use of our website services, or your purchase of our home fragrance products, shall first be resolved through good faith amicable negotiation between you and our company. If the dispute cannot be resolved through negotiation within 30 days from the date one party sends a formal written notification of the dispute, both parties agree that the exclusive jurisdiction for all legal proceedings will be held in the competent courts located in Benito Juárez, Mexico City, Mexico.

14. General Provisions

These Terms of Service, together with our published Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the entire complete legal agreement between you and SIMPLIFIK AD HOC, S.A. DE C.V., and supersede all previous oral or written informal agreements, understandings, or communications related to the subject matter of this agreement. No delay or failure by us to exercise any of our rights under these Terms shall constitute a formal waiver of that right, and no single partial enforcement of any clause shall prevent us from enforcing that clause or any other clause in these Terms at a later time. If any provision of these Terms is found to be invalid, unenforceable, or illegal by a competent court of law, the remaining valid provisions of these Terms shall remain in full force and legal effect.

15. Contact Information

If you have any questions, comments, or concerns about any clause contained within these Terms of Service, you may contact our authorized legal representative and customer support team through the following official channels:

• Company Name: SIMPLIFIK AD HOC, S.A. DE C.V.
• Official Website: www.simplifikadhoc.com
• Contact Email: [email protected]
• Physical Address: Leonardo Da Vinci 218, Apart. 103, Nonoalco, Benito Juárez, Ciudad de México, C.P. 03700, México
• Contact Phone: +52 55 5563 0071

Our customer support team will respond to your inquiry within 3 business days, during our standard working hours of 9:00 AM to 6:00 PM local Mexico City time, Monday through Friday.