Last Updated: November 11, 2026
1. Introduction
Welcome to the official Shipping Policy of SIMPLIFIK AD HOC, S.A. DE C.V., the operator of our curated home fragrance e-commerce website www.simplifikadhoc.com. Our brand is born from a love for quiet, intentional home moments, dedicated to crafting over 230 total indoor fragrance products across 6+ years of industry experience, with the goal of filling your spaces with scents that feel both familiar and thoughtfully unexpected, turning quiet ordinary evenings into warm, peaceful little rituals you will love. This policy outlines all standardized shipping rules, delivery timelines, service coverage, and liability terms for every order placed on our official store, to ensure you receive your carefully selected home fragrance items smoothly and with full transparency. By completing checkout and submitting an order on our website, you acknowledge that you have fully read, understood, and agreed to all terms laid out in this Shipping Policy.
2. Order Processing Timeline
All orders submitted and successfully paid for on our website will enter our standardized processing workflow immediately, to prepare your shipment for dispatch as quickly as possible:
- For orders confirmed and paid before 2:00 PM local Mexico City time on business days (Monday to Friday, excluding official public holidays), our warehouse team will finish quality inspection, secure packaging, and hand the order over to our partnered courier within 24 working hours.
- For orders paid after 2:00 PM on business days, or submitted during weekends and statutory public holidays, the processing will be pushed to the next available working day.
- During peak promotional periods such as new arrival launches for our freshscent vibes collections, seasonal limited-edition fragrance drops, or major annual sale events, order processing may take up to 2 additional business days, due to higher than normal order volumes. We will post prominent advance notifications on the homepage of [www.simplifikadhoc.com] to inform all customers of potential timeline adjustments before these events begin.
Every order will undergo a full quality check before packing: our team will verify that the fragrance products you selected are intact, free of manufacturing defects, and match your exact order specifications, then wrap all items with shock-absorbent protective material to prevent breakage during transit. No order will be dispatched before this full quality inspection is completed.
3. Shipping Service Coverage and Delivery Timelines
We offer two tiers of official shipping services for all customers, covering the entire territory of Mexico, with optional international shipping for eligible regions:
3.1 Domestic Shipping Within Mexico
- Standard Ground Shipping: This is our default cost-effective option for all home fragrance orders. After your order is dispatched, the typical delivery timeline for locations within Ciudad de Mexico and neighboring metropolitan areas is 2 to 4 business days. For other regions across the rest of Mexico, standard shipping delivery takes 5 to 10 business days. We offer free standard ground shipping for all domestic orders with a total value exceeding MXN 800. For orders under this threshold, a flat standard shipping fee of MXN 99 will be applied at checkout.
- Express Priority Shipping: If you wish to receive your fragrance items faster, you can select our express priority shipping service during checkout. Orders sent via this service will be delivered to all locations in Mexico within 1 to 3 business days after dispatch, with a fixed shipping fee of MXN 199 applied to all eligible orders.
We collaborate exclusively with fully insured, reputable local courier partners for all domestic shipments, to ensure the safety of your fragile scented candles, reed diffusers, and other fragrance goods.
3.2 International Shipping
We currently offer international shipping to select countries across North America and Latin America. International order delivery timelines vary by destination country, ranging from 7 to 21 business days after dispatch. All international shipping fees will be calculated and displayed dynamically during checkout based on your delivery address and the total weight of your order. Please note that any applicable import duties, customs tariffs, or local clearance fees charged by your destination country’s government authority are the sole responsibility of the customer, and will not be covered by SIMPLIFIK AD HOC, S.A. DE C.V.
4. Shipping Tracking and Delivery Notifications
As soon as your order is dispatched from our warehouse, we will immediately send a dispatch confirmation email to the email address you registered with your order. This email will include your unique courier tracking number, along with a direct link for you to monitor the real-time location and delivery progress of your home fragrance parcel anytime. If you encounter any issues accessing your tracking information, you can reach out to our customer support team, and we will share the latest delivery status update for your order within 12 business hours.
Our courier partner will send you pre-delivery notifications via SMS to your provided contact phone number, to confirm your availability to receive the parcel before the scheduled delivery attempt. If the courier does not find anyone at your designated delivery address on the first delivery attempt, they will leave a delivery notification slip, and make up to 2 additional redelivery attempts over the following 3 business days. If all delivery attempts fail, the parcel will be returned to our warehouse, and you will be responsible for covering the cost of a second reshipment if you wish to receive your order again.
5. Shipping-Related Issues and Support
We take full responsibility for any shipping errors or verified transit damage that occurs before the parcel is successfully signed for by you:
- If your tracking information shows that your parcel has been marked as lost during transit by our courier partner, we will offer you the choice between a full store credit equal to your order value, or a free reshipment of the exact same fragrance products from our inventory, at no extra cost to you.
- If you find that your delivered products have suffered obvious breakage or fragrance liquid leakage caused by improper packaging or rough handling during transit, please take clear photos of the damaged items, the outer shipping package, and the original shipping label within 48 hours after you sign for delivery, then send these materials to our support team. We will verify the situation, and arrange a free replacement shipment for you as quickly as possible.
Please note that we do not consider a delivery to be unsuccessful or damaged once you or a designated recipient at your shipping address has signed to confirm receipt of the parcel. Issues reported more than 48 hours after the confirmed delivery date will not be eligible for free replacement processing.
6. Contact Information
If you have any questions about our Shipping Policy, need to inquire about the delivery status of your ongoing order, or require assistance with any shipping-related issues, you can reach our dedicated customer support team through the following official channels:
- Company Name: SIMPLIFIK AD HOC, S.A. DE C.V.
- Official Website: www.simplifikadhoc.com
- Contact Email: [email protected]
- Physical Address: Leonardo Da Vinci 218, Apart. 103, Nonoalco, Benito Juárez, Ciudad de México, C.P. 03700, México
- Contact Phone: +52 55 5563 0071
Our customer service team is available to respond to all your shipping inquiries from 9:00 AM to 6:00 PM local Mexico City time, Monday through Friday.