SIMPLIFIK AD HOC

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Refund and Returns Policy

Last Updated: November 11, 2026

1. Introduction

Welcome to the official Refund and Returns Policy of SIMPLIFIK AD HOC, S.A. DE C.V., the operator of our home fragrance e-commerce website www.simplifikadhoc.com. Our brand was born from a love for quiet, intentional home moments, and we design all our 230+ total indoor fragrance products to fill your spaces with scents that feel both familiar and thoughtfully unexpected, turning quiet ordinary evenings into warm, peaceful little rituals you will love. This policy outlines all rules, requirements, and procedures for product returns, and we explicitly emphasize that ‌no pure “refund only” requests without product return are permitted under any circumstances‌, to protect the fair interests of both our customers and our business operations built on over 6 years of professional fragrance industry experience.

By placing an order and completing a purchase on our website, you fully acknowledge that you have read, understood, and agreed to all terms specified in this Refund and Returns Policy, in addition to the other public policies posted on our official site.

2. Core Rule: No “Refund Only” Requests Are Accepted

To maintain fairness for all customers and ensure transparent, consistent processing of all post-order requests, we strictly do not approve any application that asks for a full or partial monetary refund without the physical return of the corresponding purchased product. This rule applies to all scenarios including, but not limited to:

  • Claims that the product does not match your personal scent preference after you have received and opened the package
  • Reports of minor cosmetic flaws on product packaging that do not affect the normal use and fragrance effect of the item
  • Requests for partial compensation after the order has been successfully delivered and signed for
  • Applications for refunds submitted after the product has been fully consumed or partially used beyond our allowed inspection scope

No customer service team member has the authority to approve any “refund only” request that does not involve returning the full eligible product. All refund disbursements will only be processed after we have received, inspected, and confirmed the returned product meets our return eligibility standards. We will never issue any monetary refund in advance before verifying the returned merchandise.

3. Return Eligibility Requirements

To qualify for a valid return that can proceed to subsequent refund processing, your request and the returned product must meet all of the following criteria:

  1. You must submit your return application within 14 calendar days from the date you sign for the delivery of your home fragrance order. Return requests submitted after this 14-day window will not be accepted.
  2. The product you intend to return must be in its original, unused, unaltered condition. For unopened items, the original factory seal and packaging must remain intact. For scented candles, reed diffusers, or other fragrance goods that have been opened, you may return the item only if less than 10% of the total product volume has been used, and you can provide clear photos or short video evidence that the product has functional defects that prevent it from working as advertised.
  3. You must provide the original order number, your purchase account email, and valid photographic proof to support the reason you are submitting the return request. Valid eligible reasons include confirmed product damage during transit, verified manufacturing defects of the fragrance product, or we shipped an item completely different from the SKU you ordered. Returns submitted for personal scent preference of the fragrance note are still acceptable, but the product must remain completely unopened and unused.
  4. All free gift items that were included with your original order must also be returned together with the main product you are requesting to return, if the total order value after removing the free gift no longer meets the original promotion eligibility.

The following items are not eligible for return under any circumstances: final clearance sale products marked as non-returnable on their product detail page, custom made fragrance products blended according to your personal exclusive requirements, and items that have been over 90% consumed after opening.

4. Return Submission and Shipping Procedures

When you need to submit a valid return request, please follow our official procedure step by step:

  1. Send a return application email to our dedicated customer support team at [email protected], with the subject line formatted as “Return Request – [Your Order Number]”. In the email, please clearly state the reason for your return, attach the required supporting photos or videos of the product, and leave your active contact phone number.
  2. Our customer service team will review your application within 3 business days, and send you a formal confirmation email with an official authorized return shipping address, along with a unique return tracking code that you must mark clearly on the outside of your return shipping package. Unauthorized returns sent to any address other than the one provided in our confirmation email will not be processed, and we will not be responsible for lost parcels in that scenario.
  3. For returns caused by our errors (wrong item shipment, confirmed manufacturing product defects) or verified transit damage issues, we will provide you with a pre-paid shipping label to cover the return delivery cost. For returns submitted for personal preference reasons, you will be responsible for covering the full return shipping fee yourself. We do not accept returns sent via unpaid freight collect services.
  4. After you send out the return package, please share the courier tracking number with our customer service team, so we can monitor the delivery status of your returned parcel in real time.

5. Post-Return Inspection and Refund Processing

Once we receive your returned package at our designated warehouse, our professional quality inspection team will complete a full verification process within 5 business days:

  1. We will cross check the returned items against your original order details, to confirm all eligible return goods and corresponding free gifts are fully received.
  2. We will inspect the condition of the returned product, to confirm it meets all our return eligibility requirements outlined in this policy.
  3. After your return application is fully approved, we will initiate your corresponding refund to the original payment method you used at the time of purchase. The time it takes for the fund to arrive in your account depends on your payment service provider, which usually ranges from 3 to 10 business days.
  4. Please note that the final refund amount will exclude any original shipping fees you paid for the initial order delivery, and any payment processing fees charged by third party payment platforms that cannot be recovered by our team.

6. Contact Information

If you have any questions about our Refund and Returns Policy, or need assistance with your return application, you can reach out to our support team via the following channels:

  • Company Name: SIMPLIFIK AD HOC, S.A. DE C.V.
  • Official Website: www.simplifikadhoc.com
  • Contact Email: [email protected]
  • Physical Address: Leonardo Da Vinci 218, Apart. 103, Nonoalco, Benito Juárez, Ciudad de México, C.P. 03700, México
  • Contact Phone: +52 55 5563 0071

Our working hours for customer support are 9:00 AM to 6:00 PM from Monday to Friday, Mexico City local time, and we will respond to all your post-purchase inquiries as soon as possible.